{"id":1715,"date":"2024-09-04T07:36:30","date_gmt":"2024-09-04T07:36:30","guid":{"rendered":"https:\/\/newstarshoes.com.my\/newsite\/?page_id=1715"},"modified":"2024-10-15T07:21:32","modified_gmt":"2024-10-15T07:21:32","slug":"shipping-and-return-policy","status":"publish","type":"page","link":"https:\/\/newstarshoes.com.my\/my\/shipping-and-return-policy\/","title":{"rendered":"Shipping and Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1715\" class=\"elementor elementor-1715\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35c00c4 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35c00c4\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55d6edf\" data-id=\"55d6edf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2f7e60 elementor-widget elementor-widget-heading\" data-id=\"b2f7e60\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Shipping & Return Policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63487b52 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63487b52\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6de4f761\" data-id=\"6de4f761\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4def61e2 elementor-widget elementor-widget-text-editor\" data-id=\"4def61e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:paragraph -->\n<p>By placing an order through this website (newstarshoes.com.my) you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.<\/p>\n<!-- \/wp:paragraph --><!-- wp:list {\"ordered\":true} -->\n<p><strong>1. General<\/strong><\/p>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.<\/p>\n<p><strong>2. Shipping Costs<\/strong><\/p>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.<\/p>\n<!-- \/wp:paragraph --><!-- wp:list {\"ordered\":true,\"start\":3} -->\n<ol class=\"wp-block-list\" start=\"3\"><!-- wp:list-item --><\/ol>\n<p><strong>3. Return<\/strong><\/p>\n<p><strong>3.1 Return Due to Change of Mind<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Due to hygiene issue, we do not accept any returns due to change of mind. We do not accept returns once order has been dispatched except item you received is faulty, incomplete or other valid reason. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to your dedicated account. We will notify you once this has been completed through email. Newstar Era Sdn. Bhd. will refund the value of the goods returned but will NOT refund the value of any shipping paid.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>3.2 Warranty Returns<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We will honour any valid warranty claims, provided a claim is submitted within 14 days of receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim from the respective manufacturer. Upon return receipt of items for warranty claim, you can expect Newstar Era Sdn. Bhd. to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>(a) refund to your payment method<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>(b) a refund in store credit<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>(c) a replacement item sent to you (if stock is available)<\/p>\n<p><strong>4. Delivery Terms<\/strong><\/p>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p><strong>4.1 Transit Time Domestically<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>In general, domestic shipments are in transit for 2 \u2013 14 days.\u00a0However, shipping time frame shall subject to change accordance to time frame provided by service providers and market demand.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>4.2 Transit time Internationally<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Generally, orders shipped internationally are in transit for 30 days (If Any). This varies greatly depending on the courier service providers. Shipping time frame shall subject to change accordance to time frame provided by service providers and market demand.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>4.3 Change of Delivery Address<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Orders placed before 01 PM will be considered placing order the same day, otherwise, within the next business day.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>4.4 P.O. Box Shipping<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Newstar Era Sdn. Bhd. are unable to offer couriers services to these locations.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>4.5 Military Address Shipping<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We are unable to offer this service using courier services.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>4.6 Items Out Of Stock<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>4.7 Delivery Time Exceeded<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.<\/p>\n<p><strong style=\"font-size: 16px;\">5. Parcels Damaged in Transit<\/strong><\/p>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>If you find a parcel is damaged in-transit, if possible, Please take a picture, reject the parcel from the courier and WhatsApp us.<\/p>\n<p><strong style=\"font-size: 16px;\">6. Duties &amp; Taxes<\/strong><\/p>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p><strong>6.1 Sales Tax<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Sales tax has already been applied to the price of the goods as displayed on the website.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>6.2 Import Duties &amp; Taxes<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country (if any)<\/p>\n<p><strong style=\"font-size: 16px;\">7. Cancellations<\/strong><\/p>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>Once order has been paid, no cancellations is allowed. If you wish to change your delivery address or other personal details, please email us at <a href=\"mailto:general@newstarshoes.com.my\">general@newstarshoes.com.my<\/a> within 1 working days after order confirmation. No changes are allowed after 1 working days upon confirmation.<\/p>\n<p><strong style=\"font-size: 16px;\">8.0 Insurance<\/strong><\/p>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>Parcels are insured for loss and damage up to the value as stated by the courier.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>8.1 Process for parcel damaged in-transit<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We will process a refund or replacement as soon as the courier has completed their investigation into the claim.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>8.2 Process for parcel lost in-transit<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.<\/p>\n<p><strong style=\"font-size: 16px;\">9. Customer service<\/strong><\/p>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>For all customer service enquiries, please email us at <a href=\"mailto:general@newstarshoes.com.my\">general@newstarshoes.com.my<\/a><\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping &#038; Return Policy By placing an order through this website (newstarshoes.com.my) you will be agreeing to the terms below. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1715","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/newstarshoes.com.my\/my\/wp-json\/wp\/v2\/pages\/1715"}],"collection":[{"href":"https:\/\/newstarshoes.com.my\/my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/newstarshoes.com.my\/my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/newstarshoes.com.my\/my\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newstarshoes.com.my\/my\/wp-json\/wp\/v2\/comments?post=1715"}],"version-history":[{"count":22,"href":"https:\/\/newstarshoes.com.my\/my\/wp-json\/wp\/v2\/pages\/1715\/revisions"}],"predecessor-version":[{"id":2288,"href":"https:\/\/newstarshoes.com.my\/my\/wp-json\/wp\/v2\/pages\/1715\/revisions\/2288"}],"wp:attachment":[{"href":"https:\/\/newstarshoes.com.my\/my\/wp-json\/wp\/v2\/media?parent=1715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}