Privacy Policy
INTRODUCTION
We, Newstar Era Sdn. Bhd., takes its responsibilities to protect your Personal Data under Applicable Laws very seriously. We are responsible to have a proper manage, protecting and processing your Personal Data according to this Policy, which apply to all Personal Data we collect from you through our website. Please read and review this Policy very carefully before using our website. By accessing this website, registering for an account with us, ordering any products of us, you are agreed to our Privacy Policy.
In this policy, we will inform you how we collect, use and process and disclose your Personal Data. Personal Data we collect from you are remain in the interaction between you and us.
Any changes or amendment of our Privacy Policy, we will update and give a notice on our website. However, we reserve the right to amend this Privacy Policy any time.
HOW DO WE COLLECT YOUR PERSONAL DATA?
When you are surfing this website and using our services, we will collect Personal Data from you which include but not limited to:
(a) Identity data (name, gender, profile picture, and date of birth);
(b) Contact data (billing and delivery address, email address and phone numbers);
(c) Account data (bank account and payment details);
(d) Transaction data (details about payments to and from you, and other details of products you have purchased from us);
(e) Profile data (username and password, history of purchase, your interests and preferences, feedback and survey responses).
Kindly be informed that your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. We keep no credit card details of you. However, we may collect your bank account details for refunds.
Please ensure that all Personal Data submitted is accurate and true. Fail to do so may cause any delay due to our inability to process your request.
HOW WILL YOUR PERSONAL DATA BE USED?
During your usage of the website, we may receive your personal data from you for:
(a) Creating an account with us;
(b) Applying for any of the Services or purchasing any products available on the website;
(c) Offline interactions, including interact with our sales executives;
(d) Sending marketing communications in relation to our sales, products, services, promotions;
(e) Delivering advertisements related to our products and services which may be of interest to you on the websites;
(f) Sending an invitation to you to join our private customer events;
(g) Conducting market and customer research, analysis or tracking.
WHO WILL YOUR PERSONAL DATA BE SHARED WITH?
In relation to our use of your Personal Data for the us and additional purposes, we may disclose your Personal Data to our:
- employees, consultants;
- payment processors;
- logistics providers (courier service company);
- professional advisers and consultants.
We shall do our best to minimize the disclosure of your Personal Data to other parties for additional purpose.
HOW CAN I ACCESS OR CORRECT MY PERSONAL DATA?
Please note that complete and accurate data is very vital for you to continue using our services. Any update of your Personal Data, you may contact our customer service through Contact Us page. We will process your request and update you regarding the correction with the soonest possible time.
TERMS AND CONDITIONS
Please read the Terms and Conditions in the website.
CONTACT US
For any questions or complaint regarding your collected Personal Data usage or this Policy, you may contact us via these methods:
Address: No. 12070 E & G, Jalan Usahajaya, Taman Perindustrian Ringan Usahajaya, Permatang Tinggi Bukit Mertajam; Penang; Postal Code: 14000.
Tel: +6012-6749188
Email: general@newstarshoes.com.my
Please state that you are making a query/ request/ complaint in the subject line clearly in the emails or letters. We will deal your query/ request/ complaint promptly and fairly.
