Terms & Conditionals

Introduction

Welcome to the newstarshoes.com.my website. We are Newstar Era Sdn. Bhd. A fully owned subsidiary of Newstar Shoes, a public listed company listed in Bursa Malaysia, having our registered address at No. 12070 E & G, Jalan Usahajaya, Taman Perindustrian Ringan Usahajaya, Permatang Tinggi Bukit Mertajam; Penang; Postal Code: 14000.

Newstar Era Sdn. Bhd. reserves the right to modify and change any time without further notice. The Terms and Conditions stated are our copyrighted agreement. Any use of our platform and/or Terms and Conditions by third parties is not allowed and those who has misused is subjected to legal action.

By accessing this website, you are considered agree to our Terms and Conditions. Please do not access this website if you do not agree to our Terms and Conditions.

Registration

To place an Order, you can either creating an account using your email address in this website. Please confirm that the information you filled in is accurate and true. To complete your order, you are required to follow the steps in the website. You will receive an Order Confirmation after you have done the payment.

Price and Payment

We, Newstar Era Sdn. Bhd. will make sure all the details, descriptions and pricing are accurate and always up-to-date. If we discover pricing issue in any products you have ordered, we will inform you by calls or email as soon as possible to either reconfirm your Order or cancel it. A full amount of the cancelled order will be refunded to you.

All the prices of our Products are in Malaysian Ringgit. Delivery costs will be charged based on your total purchase amount. Delivery charges will be clearly stated before checkout and payment made.

Payment Methods

To complete your Order, you can pay using any of our payment partners KIPLE PAYMENT GATEWAY on our Platform. If we do not receive the payment or payment is not completed, order is considered incomplete and we will not be liable for any delay or non-delivery. All your bank cards or bank account data will be protected.

Submitted Mistaken Orders

If you discover that you have made a mistake with your Order after you have submitted it to the Platform, please contact general@newstarshoes.com.my immediately. We will try our best to process your request.

Refusal of Order

We reserve the right to withdraw or add Products on this Platform at any time and/or remove or edit any content on this website. If there are any exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation. If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.

Delivery

We aim to deliver the Product to you in our standard delivery timeline within 7 working days. The delivery time will be indicated by us at the time of your order checkout. We shall notify you if we unable to arrange for delivery. We will not responsible for any damages caused by third party.

Cancellation on Non-Faulty Products

Once an Order has been dispatched it may not be cancelled. If you have any issue, please email general@newstarshoes.com.my

Return and Refund Policy on Faulty Products

Product image as seen on the Platform may slightly differ from the actual Product that you receive due to capturing angle and brightness.

If you encounter any defects or issues with the product received, please email general@newstarshoes.com.my or call +6012-674 9188 Providing your Order number, name and contact number, details of the Product and the reason for return, and whether you require a refund or a replacement. If the item is returned is in an unsuitable condition, we reserve the right not to accept returns and refund.

Personal Data Protection

Please see our Privacy Policy, which forms a part of these Terms and Conditions.